Automate Customer Support Emails — No Code Required
Build an AI-powered system that reads incoming support emails, categorizes them by intent, drafts personalized responses, and escalates what needs a human — all without writing a single line of code.
adaptiveI can help with that. I'll connect to your Gmail inbox and set up AI-powered auto-responses for routine questions. Let me start by analyzing your common email patterns.
Gmail Inbox Connected
support@yourstore.com · 214 unread
Done. I've set up two automation rules: shipping inquiries get instant replies with tracking links, and refund requests are forwarded to #billing in Slack with full context. Here's a preview of how I'd handle a recent email.
Slack — #billing channel linked
Refund requests auto-forwarded with context
Those get flagged automatically. Any email with negative sentiment or that doesn't match a known category gets escalated to you via Slack DM with the full thread attached. Nothing falls through the cracks.
How to set up email support automation with Adaptive
Connect your email
Link your Gmail support inbox to Adaptive with one click. No API keys, no developer setup. Adaptive reads your incoming messages in real time.
Describe your support workflow
Tell Adaptive how you want emails handled in plain English. For example: "Auto-reply to shipping questions with our tracking page link. Escalate refund requests to the billing team in Slack."
Review and refine
Adaptive builds your automation and shows you how it would handle recent emails. Tweak the rules, adjust the tone, and approve the responses until it feels right.
Go live
Turn on automation. Adaptive handles incoming emails 24/7 while you monitor performance from a real-time dashboard. Adjust rules anytime as your needs change.
Everything you need to automate support
AI email categorization
Every incoming email is automatically classified by intent — shipping, billing, technical, feedback, spam — so the right action happens instantly.
Smart auto-responses
AI drafts personalized replies that match your brand voice and include relevant details like order numbers, tracking links, and policy information.
Slack escalation routing
Complex or sensitive emails are automatically forwarded to the right team member in Slack with full context, so nothing gets lost.
Works with your existing inbox
No need to migrate to a new platform. Adaptive connects to Gmail directly. Your customers still email the same address.
Real-time performance dashboard
Track response times, resolution rates, and volume trends. See exactly how much time your team saves each week.
No code required
Set up everything by describing what you want in plain English. No developers, no complex configuration, no technical knowledge needed.
Frequently asked questions
Common questions about customer support automation.
With Adaptive, you connect your Gmail inbox and describe your support workflow in plain English — for example, "auto-reply to shipping questions and escalate refund requests to Slack." Adaptive uses AI to build the automation for you. No coding, no API configuration, and no developer required. Most teams are up and running in under 30 minutes.
The most effective approach is AI-powered email triage combined with templated responses personalized with customer data. Adaptive reads each incoming email, identifies the intent (shipping, billing, technical, etc.), and drafts a response that includes relevant details like order numbers or tracking links. You can review drafts before sending or enable fully automatic responses for routine categories.
Yes. Adaptive uses natural language processing to analyze each incoming support email and classify it by intent and urgency. Routine questions get automated responses, while complex issues are routed to specific team members via Slack with full context. Categories are customizable — you define what matters for your business.
Most teams set up Adaptive's support automation in under 30 minutes. You connect your email inbox with one click, describe your workflow rules in plain English, review how the system handles a few sample emails, and go live. There is no migration period, no training phase, and no onboarding calls required.
Adaptive connects directly to Gmail for email, and integrates with Slack for team notifications and escalation routing. It also works with custom APIs if you need to pull data from your order management system, CRM, or help desk. All integrations are set up through a visual interface — no code required.
Absolutely. Adaptive works alongside your existing Gmail inbox. Your customers continue emailing the same support address they always have. Adaptive monitors incoming messages in the background, categorizes them, and takes action based on your rules. There is no disruption to your current workflow and no new email addresses for customers to learn.
Ready to try it?
Describe what you need in plain English. Adaptive builds it for you in minutes — no code, no consultants, no waiting.
Get started
